From 1st February 2017, the City of Johannesburg will be regionalizing its billing process.
This will result in the following benefits:
Customer Benefits
- Customers will be able to choose their own due dates. The chosen due dates should be between the 15th and 28th day of the month;
- Customers will be aligned to their regional offices for focused service;
- Regionalised Billing will make it easier for customers to understand their meter reading schedules.
Operational Benefits
- Alignment of meter readings to geographic regions to improve efficiency, billing accuracy and collections;
- Billing accuracy will improve and customer complaints will reduce;
- Billing Regionalisation will provide the ability to measure performance per geographic area;
On 23rd November 2016, the new billing process was presented to stakeholders. The presentation and FAQ are published below.
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