The AI Voice Agent: A Quiet Revolution in South African Small Business
It’s 11 PM in Johannesburg, and Sarah, a single mother, wakes to the sound of water dripping through her ceiling. A pipe has burst, flooding her kitchen. Frantic, she searches online for emergency plumbers and calls the first listing. The phone rings—once, twice, then disconnects. She tries another, but it’s the same story. Finally, on…