The City of Johannesburg will be undergoing an urgent system refresh from 13 to 15 August 2020. This means that residents will have limited access to some services at the City’s call centre and Customer Service Centres.
The refresh will impact transactional processes, which means that services across several channels will default to our manual processes. If you are contacting our call centre 0860Joburg or visiting our Customer Service Centres, please expect some delays.
Services not impacted by the refresh are online statement viewing via e-services; new service connection applications; and debt arrangements.
Alternative contact channels:
- View your statement: visit e-services at www.joburg.org.za
- Debt arrangements can be emailed to: [email protected]
- Queries can be escalated to:
| CUSTOMER SERVICE CENTRE | Email Address |
| Waterfall CSC | [email protected] |
| Randburg Civic Centre | [email protected] |
| Roodepoort Civic Centre and City Hall | [email protected] |
| Jabulani Civic Centre | [email protected] |
| Sandton Regional Office | [email protected] |
| Thuso House CSC | [email protected] |
| Lenasia Civic CSC | [email protected] |
Payments can be made at third party partners such as Pick n Pay; Post Office; by electronic funds transfer; or at any South African bank.
We thank our ratepayers for their patience and apologise for the inconvenience caused. We look forward to offering you our full service offering in the near future
Issued by Group Finance Communications
