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DRAFT 1

Critical Business Continuity Services in the Event during Covid19 Response

This sets out a list of sectors, services and functions required to continue during a lockdown as part of the Covid-19 responses. This is not intended to be authoritative or exhaustive, but provide guidance.

These broad areas are required to continue:

  • Security and resilience of basic infrastructure
  • Business continuity for critical support services for the health sector
  • Business continuity for public health and safety, including food security

In all cases, businesses that need to provide critical continuity services must apply the necessary strategies to limit disease spread, protect staff and others that they will have to interact with.

  Business Sectors Dependencies
Network Infrastructure
Coal Mines and Power Stations    
Gas supplies    
Fuel supplies Petrol Stations & related forecourts  
Renewable energy   Expedite self-generation and contracting with IPPs (can’t wait 6 months!)Critical Infrastructure Act – include IPP sites.
Water and wastewater    
Law enforcement    
Public Works    
Sanitation    
Refuse removal    
     
Defence, Safety and Security Defence
Design, production, delivery and maintenance of military weapons and software systems, subsystems and component or parts manufacture		  
  Private Security Services
Staff, systems, and infrastructure.		  
IT Systems / Telecommunications
  Datacentres (heavily reliant on stable electricity supply Staff and technicians to keep critical systems up
  Fibre Optic infrastructure (relaxation of the laws that slows down the deployment of infrastructure Access to spares and travel to customer sites
  Towers and antennae (relaxation of laws that slow down deployment of infrastructure) SARS to clear emergency spares via other countries
    Spectrum (making any and all band available immediately)  
    Approve the use of millimetre wave technology and other rural connectivity methods such as TV White Space
    Batteries (they are being stolen as fast as they are put in – find a collaboration with SANDF if possible to protect them)
    Devices (removing import duties on phones, tablets, laptops and other communications devices)
    CRITICAL: Closer collaboration with Eskom on loadshedding schedule, if possible not to loadshed rings with datacenters at all / keep it under 2 hours. Need upfront schedule so providers can move batteries around to keep networks running.
Medical and Health
  Hospitals Electricity – NO LOADSHEDDING
  Devices and Equipment Cleaning
  Pharmaceuticals Food
  Funders Transport
  Doctors, nurses, technicians, operating assistants Laundry
    Waste Disposal
Food & Agriculture
  Agro Food Value Chain Supply of inputs for production (diesel, fertilizer, (note, emerging problems here already) – agro-chemicals, seed, ag-equipment, electricity, water, labour, etc.). Much of this is imported, especially the first mentioned inputs – PORTS NEED TO BE KEPT OPEN.
    Logistics from farmgate to storage to processing plants/places, as well as exports/imports, including road, rail and port services must be fully maintained
    Critical factors of financial services, energy security (electricity and fuel supply), and logistics services (road, rail and ports, with the latter being a special concern both from an import and export consideration).
    Critical to this sector is critical labour availability, continuous electricity supply, water supply, packaging supply, and logistics for delivery to wholesalers/retailers/ports (Reefer container availability currently still a significant constraint as most still locked up in Chinese ports).
Retail and Consumer Goods    
 

Consumer Goods:
Temporary declaration that the retail and manufacturing industry in the consumer goods sector be declared an essential service and be allowed to continue operating during the lock down. 
Food Retailers 
 Food outlets, raw material suppliers, farmers, supply chain, logistics, transport, packaging. This includes not only food but also personal hygiene and cleaning goods.  
Food and Goods to be declared as essential items: Toilet paper, hand sanitizer, facial masks, disinfectant cleaners, surgical gloves, surgical masks, disinfectant wipes, antiseptic liquids, all-purpose cleaners, baby formula, disposable nappies, bleach, cooking oils, wheat flour, rice, maize meal, pasta, sugar, long life milk , canned and frozen vegetables, meat chicken and fish. Fresh meat chicken and fish. Bottled water and other beverages.  
Other Retail Goods:
Bedding, linen, and emergency clothing for hospitals, health workers and those taking care of the sick.

 Product manufacturers
(Food and Non-food essential Items)
• Banks
• Telecommunications (Telkom, Cellular Network Providers)  
General network providers
to ensure availability of internet access for the purpose of communication and work from home capability.
• Transport, Logistics and Delivery Services (including public transport for store staff to commute)  
Logistics enabled by petrol stations.
• Pharmacies
• IT Tech Services  
IT Tech services
to support essential services systems. There is a high dependency on systems to ensure the flow of goods and services and to enable work from home capability.  
Security Services
Forestry & Saw Mills
  Production of disposable health and hygiene products, including toilet paper.
Packaging for food and health supply chains.
Pulp, paper and saw and timber mills remain operational.
Ports to remain open for critical supply requirements and exporting of products.		 Requires secure supply chains to the mills – timber via road and rail, energy (gas and coal), water and chemicals (including imported chemicals)
Key continuity staff
Port staff
Call Centres and Business Process Services
Life and Health Related Government
DOH help line and digital channel support
Medical professional support services
Emergency response services
Hospital and LAB enquiries
Hospital authorizations and reservations
Public Medical Aid services   
Private Sector
Emergency response services
Hospital and LAB enquiries
Medical professional support services
Hospital authorizations and reservations
Private Medical Aid services  		Sustain life,
provide power / energy;
protect food and water supplies;
enable continuation of economic and social activities;
transact;
communicate;
and maintain law and order.  
Energy Related Services   Government
DO Mineral Resources and Energy help line and digital channel support
Eskom queries and call outs  
Private Sector
Private power suppliers and technicians – queries and call outs		  
Food and Water Supplies Government
Dept of Human Settlements, Water and Sanitation help line and digital channel support Private Sector
Retail call centres for order taking, stock management, online support
Delivery services (food, medicine)
Plumbers, technicians service lines		  
Enable continuation of economic and social activities Government
Department of Higher Education, Science and Technology – help line and digital channel support
Department of Transport  
Private Sector
Education support through online services
Air transport services
Elevator services support centres
Logistics sector – call centre and online support services
Hospitality services – where hotels, B&Bs are being used for crucial service delivery 		  
Transactional Call Lines Government
SARS related services
CIPC related services
COIDA support services
UIF support services  
Private Sector
Banking transaction support (account activations, online banking support, ATM service support, cash management support services, lost and stolen cards, fraud lines)		  
Communication Services Government
Department of Communications and Digital Technologies support lines
SOE services (Telkom services)
ICT infrastructure support service lines
Directory enquiry services 
Private Sector
ICT infrastructure support service lines
Mobile support services
Wifi and broadband support services
Technical help desks for all sectors (for infrastructure, networks, applications)
Cyber security services
TV broadcasting support services – customer services
Directory enquiry services 		  
Law and Order Call Centre Services Government
Departments of Police, Defence and Military Veterans, Justice and Correctional Services support lines
Private Sector
Security response services		  
Finance & Insurance    
  Keep financial markets open  
  Third party service providers  
  Financial services (middle office, trading, back office and insurance claim offices)  
  Short term insurance to cover industry  
  Life cover, Burial and funeral funds  
Communications to Public    
Screen    
Print and Broadcast    
Radio    
Tourism and Hospitality    
  Restaurants – delivery only  
  Delivery Services  
  Hotels for isolation, airline crews, and Covid19 related business travel  
  Car rentals for critical continuity services only  
General    
Board and Management    
Operations Centres    
Repair of Critical Infrastructure